FAQ
Do you offer free shipping on all orders?
Yes, we offer free shipping on all orders within the continental United States. Please note that this excludes Alaska and Hawaii, where shipping rates will be displayed at checkout.
How long does delivery take after placing an order?
Orders are typically delivered within 2-3 business days after processing. You will see the estimated delivery timeframe before you confirm your order.
Do you ship internationally?
Currently, we do not offer international shipping. Our services are limited to addresses within the United States.
What is your return policy?
You can return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original, unopened packaging and in unused, undamaged condition.
How do I initiate a return?
To initiate a return, contact our customer service team at info@biolove.io within 30 days of receiving your order. We will provide you with a return shipping label and instructions on how to return your item(s).
Who is responsible for return shipping costs?
You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped). If it’s our error, we will cover the return shipping costs.
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