Return and Refund Policy

At Biolove Labs LLC, we are committed to providing high-quality tools to meet your needs. We believe in the effectiveness of our products and encourage you to try them for at least 14 days. However, if you decide to return the product within our 30-day money-back guarantee period, please ensure it is in its original condition: unused, in its original packaging, with all components and accessories included. If you are not satisfied within this period, contact us at info@biolove.io

Cancellation Policy

Changes or cancellations must be made within 12 hours of placing the order. After this period, your order may have already been processed or dispatched. If canceled within the allowed window, refunds will be processed within 7 business days.

30-Day Money-Back Guarantee

We want you to feel confident in your purchase. While we recommend using the product for at least 14 days, we accept returns within 30 calendar days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

We cover return shipping costs only for defective, damaged, or incorrectly shipped items. In all other cases, customers are responsible for return shipping fees.

Returns without prior authorization will not be accepted.

How to Initiate a Return

To request a return, please email us at info@biolove.io or use the Contact Us form on our website. Include the following information:

  • Your order number
  • The name and email address used at checkout
  • Reason for return
  • (Optional) Photos or videos if the item is defective or damaged

Item Condition and Refund Eligibility

To be eligible for a refund, the returned product must be unused, free from signs of wear, installation, or modification, and returned in its original packaging. All original components, packaging inserts, and accessories must be included. Items that show signs of use or damage may not be accepted and could be returned to you at your expense.

Refunds are typically processed to the original payment method within 5–7 business days after the returned item has been inspected and approved.

Return Address

Once your return is approved, please ship the item to the following address:

BioLove Labs LLC
3327 E Harrisburg Pike
Middletown, PA 17057
United States

Damaged Items

If your item arrives visibly damaged, you must notify us within 72 hours of delivery by emailing info@biolove.io. Please attach clear photos or videos showing the damage to both the item and its packaging.

Claims submitted after 72 hours may not be eligible for compensation. Items damaged due to misuse or mishandling are not eligible for return or refund.

Final Sale Items

Products marked as “Final Sale” are not eligible for return, exchange, or refund under any circumstances. Please review product details carefully before completing your purchase.

European Union 14-Day Cooling-Off Period

If your order is shipped to an EU country, you are entitled to cancel or return it within 14 days for any reason. The item must be in its original condition: unused, in original packaging, and with all components. Proof of purchase is required.

Governing Law

This Return and Refund Policy is governed by the laws of the United States. By initiating a return or refund request, you agree to resolve any disputes in accordance with these laws.

Policy Updates

BioLove Labs LLC reserves the right to update or modify this Return and Refund Policy at any time. Customers are responsible for reviewing the most current version before placing an order. By making a purchase, you acknowledge and agree to these terms.

Contact Information

For questions or support regarding returns, contact us at: info@biolove.io